You may return for free, for a refund or exchange, any unused or unworn items in perfect sellable condition and in their original packaging with all labels and tags, purchased through the website within 30 days after the items are received.

Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase for a refund and place a new order.

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms and Conditions, or where we have any reason to believe that the Return is fraudulent, we will not be able to accept the Return.

The original purchaser can arrange a free exchange or return of any item bought through our website, in three simple steps which are described in the applicable Terms of Sale and summarized as follows

1. Login to your account at www.loropiana.com. Choose the detail page for your order and mark the items you need to return/exchange. You will receive a Return Authorization Number.

2. Place all items for return or exchange in their original boxes and packaging, along with the Return Authorization Number (see above). Each item must be in original, new and unused condition, with all its original tags and labels still attached.

3. Attach the pre-paid label (from the e-mail you receive with the Returns Authorization Number) onto your package. Cover any old address labels with the new pre-paid label and securely seal your package.

4. Drop off the return at any FedEx store/pick-up location or any Loro Piana US store (see "Loro Piana Stores in USA that accept EShop Returns and Exchanges" section for more details)

You may drop off your Return at any US Loro Piana store, for online purchases made in the US. The store will then send the Return to our processing center on your behalf to be processed in accordance with our Terms & Conditions.

ASPEN, 316 South Galena Street Tel. 970 - 544 - 0502
BAL HARBOUR, Bal Harbour Shops 9700 Collins Avenue Tel. 305 - 867 – 1680
BEVERLY HILLS, 455 North Rodeo Drive Tel. 310 - 860 - 0765
BOSTON, 43 Newbury Street Tel. 617 - 236 - 4999
CHICAGO, 39 East Oak Street Tel. 312 - 664 - 6644
COSTA MESA, South Coast Plaza 3333 Bristol Street Tel. 714 - 432 - 1301
DALLAS, Highland Park Village 42 Highland Park Village Tel. 214 - 520 - 0951
HONOLULU, Royal Hawaiian Center 2201 Kalakaua Avenue Tel. 808 - 921 - 2151
HOUSTON, 5015 Westheimer Rd., Houston, TX 77056 Retail Space #A2210, Tel. 713 - 888 - 0600
LAS VEGAS, The Esplanade At Encore 3121 Las Vegas Blvd South Tel. 702 - 862 - 4234
LAS VEGAS, Crystals at City Center 3720 Las Vegas Blvd South, #223A Tel. 702 - 696 - 0033
MANHASSET, Americana Manhasset 2018 Northern Boulevard Tel. 516 - 869 - 9469
MANHATTAN, 748 Madison Avenue Tel. 212 - 980 - 7961
MIAMI, Design District 151 NE 39th Street, Tel. 305 - 576 - 6589
PALM BEACH, 245 Worth Avenue Tel. 561 - 833 – 7016
SAN FRANCISCO, 212 Stockton Street Tel. 415 - 593 - 3303
SHORT HILLS, The Mall At Short Hills 1200 Morris Turnpike Tel. 973 - 912 - 9393
VAIL, 288 Bridge Street Tel. 970 - 479 – 2383
WASHINGTON D.C. 949 H Street NW Tel. 202 - 682 4500

Items received as gifts can be returned or exchanged as described in the applicable Terms of Sale. For questions regarding our process, please contact our Customer Service team:

For gifts received in Europe, please email our Customer Service team
at customerservice.eu@loropiana.com or call any time between 09:00 and 18:00 CET from Monday to Friday (except on Italian national holidays). Call +39 02 778 028 00 (international) or 800 925 545 (Italy).

For gifts received in the United States, please email our Customer Service team
at customerservice.us@loropiana.com or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except on American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.

For gifts received in Mainland China, please email our Customer Service team at customerservice.cn@loropiana.com or call any time between 9:30AM and 6:30PM from Monday to Friday (except on Chinese national holidays) at +86 21 5298 6371 or toll free at 4008-568-580.

For gifts received in Japan, please email our Customer Service team at customerservice.jp@loropiana.com or call any time between 12.00PM and 8.00PM Japan local time from Monday to Friday (except during Japanese national holidays) at +81 03-5579-5182.

For gifts received in South Korea, please email our Customer Service team at customerservice.kr@loropiana.com or call +82 26 200 77 99.

The return process for items bought by the original purchaser is described above.

You may return for free, for a refund or exchange, any unused or unworn items in perfect sellable condition and in their original packaging with all labels and tags, purchased through the website within 30 days after the items are received.

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Please note we only accept exchanges for changing the color or size of the same item already purchased. If you would like a different item, please return your purchase for a refund and place a new order.

​

The above policy applies only to products purchased on our website (www.loropiana.com). We cannot accept returns or exchanges for products purchased on other websites, in our physical stores, or Goods from countries where we do not ship merchandise directly. You can read our complete return and exchange policy in our Terms and Conditions.

Please note that the right of withdrawal does not apply to products belonging to any of the following categories:

• Customised products;
• Perfumes and candles, which are not perfectly sealed;
• Swimwear, underwear, lingerie, sleeping masks, face masks, etc., which have been tried on with direct contact against the skin and do not have the hygiene label.

The following policy applies only to Products purchased in our Directly Operated Stores*.

You may return any product purchased by you or received as a gift, in any Loro Piana store of your choice (Store Locator) in the country of purchase, within 30 days post purchase.

Returning your purchased Products in our store is free and can be done in 2 easy steps:
1. Bring your products, in perfect condition, new, unaltered, unused, and with all of the tags and labels attached, in their original packaging along with the Receipt that you received with the original purchase, to a Loro Piana Store.
2. A store representative will check the products to make sure that they are in perfect condition, new, unaltered, unused, and with all of the tags and labels attached. If the products comply with the standards stated in our Terms and Conditions, then the requested return will be accepted. The Store representative will explain the different options for you to choose in return of your products.

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms and Conditions, or where we have any reason to believe that the Products are fraudulent, we will not be able to accept the return

* For items purchased in Department Stores or Shop-in-shops please refer to the Terms & Conditions displayed on the original receipt