We only ship your order once all the payment and delivery details have been approved. All charges for delivery will appear directly on your checkout page after you have selected your shipping address.

Within the E.U. we ship using DHL express and your order should arrive within three to five business days.

Within China, we ship using SF Express and your order should arrive within five business days.

Within the U.S. we ship using FedEx and we offer two shipping options:

Regular: Order should arrive within 7 business days.

Expedited: Order should arrive within 3 business days.

Orders over $2,500 can receive complimentary Expedited shipping.

Within Japan: We ship using Yamato and your order should arrive within three to five business days.

Within South Korea: We ship using Ilyang and your order should arrive in three business days.

Within UAE: We ship using DB Schenker, DHL, and Aramex and your order should arrive within one to three business days.

Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery. You can track the progress of your order using the ‘Order History’ tab in your account.

Any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you resulting from any delays in delivery.

Our Eshop offers direct delivery services to the countries listed below. If you would like to inquire about delivery to another country/region please contact our Customer Service by email at customerservice.eu@loropiana.com or by phone Monday through Friday from 9 to 18 CET (except Italian national holidays) by dialing +39 02 778 02800 or 800 925 545 (when calling from Italy).

North America:
United States

Canada

Asia:
Mainland China
Japan
South Korea

Middle East:
United Arab Emirates
Qatar
Saudi Arabia
Kuwait
Bahrain

Europe:
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Poland
Portugal
Monaco
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Netherlands
Ukraine
United Kingdom

Please note that unfortunately we are not able to deliver to European Countries with special tax exemptions, Post Office Boxes or U.S. territories including the U.S. Virgin Islands, Puerto Rico, and Guam.

For orders shipped in Europe, please email our Customer Service team at customerservice.eu@loropiana.com or call any time between 09:00 and 18:00 CET from Monday to Friday (except Italian national holidays). Call +39 02 778 028 00 (international) or 800 925 545 (Italy).

For orders shipped in United States, please e-mail our Customer Service team at customerservice.us@loropiana.com or call any time between 9:00am and 9:00pm EST Monday to Friday, or 10:00AM to 7:00PM on Saturday and Sunday (excluding Holidays) at +1 855 481 9100

For orders shipped in Canada, please e-mail our Customer Service team at customerservice.us@loropiana.com or call any time between 9:00am and 9:00pm EST Monday to Friday, or 10:00AM to 7:00PM on Saturday and Sunday (excluding Holidays) at +1 855 481 9100

For orders shipped in China, please email our Customer Service team at customerservice.cn@loropiana.com or call any time between 9:00AM and 22:00PM China local time from Monday to Sunday (except Chinese national holidays) at +86 21 5298 6371 or toll free (China) at 4008-568-580.

For orders shipped in Japan, please email our Customer Service team at customerservice.jp@loropiana.com or call any time between 12.00PM and 8.00PM Japan local time from Monday to Friday (except during Japanese national holidays) at +81 (0) 3-6228-5077.

For orders shipped in United Arab Emirates, please call our Customer Service team on +97 14 52 62 410 or Whatsapp +97 15 66 87 57 98, Sunday to Thursday, from 10:00AM to 6:00PM UAE time (except during National Holidays).

For orders shipped in South Korea, please email our Customer Service team at customerservice.kr@loropiana.com or call +82 26 200 77 99.

Unfortunately not. If you need items sent to different addresses, please place a separate order for each address. For corporate orders, please contact our Customer Service team.

Pick Up in Store allows you to request the collection of products purchased online from any of the Loro Piana stores listed on our website.
Please select this option during the checkout process on the delivery page
You will receive an email notification when your order is ready to be collected from the store.
In order to be able to welcome you in our shop, you can also make an appointment.
Clickhere to make an appointment.
To collect your order you will need to present:
•    a valid identity document
•    your order number
If you prefer to delegate the collection of your order, the designated person will be required to present the appropriate delegation form with your signature, in addition to what is stated on the form itself, which can be downloaded at thislink.
In the event of incomplete or missing documentation, it will not be possible to proceed with collection.
We will gladly keep your order in the shop for 14 days. If you do not collect your order within this period and do not respond to our notification, we will return the order and refund the amount paid by the same payment method used for the purchase.
Products purchased online and collected in store can be returned by completing the appropriateonline returns form.
For information on returns and exchanges, please refer to the General Terms and Conditions of Sale.

Unfortunately not, so please make sure you provide a suitable delivery address.

Each item in your order will be delivered in one of our signature Kummel colored gift boxes.

All items are insured against theft and accidental damage while in transit. Once your items have been delivered and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

Yes. Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery.

Once your order has been shipped, we will send you an email confirming the shipping details, with a tracking number. You can always view and track the status of your shipment by logging to your account and clicking the relevant order.

For orders delivered to Japan, you can track the progress of your order by entering the tracking number provided in your Order Confirmation directly into ourcarrier’s website.

For Same Day Delivery, to check the status of your delivery, please contact our Customer Service Team directly by email atcustomerservice.us@loropiana.comor call any time between 9:00AM and 6:00PM EST from Monday to Friday (except American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.